PRIVACY POLICY
Eilla Designs is dedicated to respecting the privacy of your personal information. This Privacy Policy describes what information is collected from you on eilladesigns.com (the "website") and how it is used. The term "you" and "your" refers to anyone who uses, views, and/or visits the website. The terms "we", "us" and "our" refers to Eilla Designs.
Please read our Privacy Policy carefully. By viewing, visiting, and using the website, you accept and agree to be bound by this Privacy Policy. If you do not agree to this privacy policy, please do not use or access the website or any of our services. We reserve the right to update this Privacy Policy to reflect changes to our practices or for operational, legal, or regulatory reasons.
We may update this Privacy Policy to reflect changes to our practice or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the website, update the "last updated" date, and take any other steps required by applicable law.
WHAT PERSONAL INFORMATION WE COLLECT
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
(1) INFORMATION WE COLLECT DIRECTLY FROM YOU:
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, put in your cart or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
(2) INFORMATION WE COLLECT USING COOKIES
The website may use cookies to facilitate your use of the website. Cookies are files with small amounts of data including an anonymous unique identifier that a website sends to your computer's hard drive when you are viewing the website. Just like other website, we automatically collect some non-personally identifiable information, including but not limited to, your IP address, geographic location, language preference, date and time of visitors.
When you leave a comment on our website, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so you do not have to fill in your details again when leaving another comment.
We may use cookies for various reasons such as optimizing and personalizing your browsing experience, checking out website analytics, saving your preferences for future use, and for posting comments on our website.
This information is only collected to better serve and understand your user experience on the website. If you wish to turn off cookies, you have the option to do so on your computer. However, please note you may not be able to view all features and content of this website.
(3) INFORMATION WE COLLECT FROM THIRD PARTIES
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
HOW WE USE YOUR PERSONAL INFORMATION
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
COOKIES
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
DISCLOSURE OF YOUR INFORMATION
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
COMMENTS AND SOCIAL MEDIA
Social media accounts and sharing options are available on this website. Social media sites can track your personal information. Please note that if you choose to interact with us on social media, you will be voluntarily disclosing that personal information. This information is no longer private. It becomes public information and can be collected and/or used by others. We have no control over and take no responsibility for the use, storage, or dissemination of such publicly disclosed personal information by you. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Should you choose to post and/or submit user-generated content to any public area of the services, social media sites, and/or website, this content will be public and accessible by anyone.
If you leave a comment on our website and/or social media pages, the comment and its metadata are retained indefinitely. This so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. When you leave a comment, your name, email address, and website/organization name is not shared with a third party, and may be used to communicate with you
Any such interactions via comments and social media with us do not subject us to any kind of liability related to misuse of your information by others.
THIRD PARTY LINKS AND USE
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
CHILDREN'S DATA AND PRIVACY
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
SECURITY AND RETENTION OF YOUR INFORMATION
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
EMAIL MARKETING
You have the option of opting in or unsubscribing from our email list. By subscribing and opting in, you agree to receiving newsletters, messages, promotional materials and any other content related to this website. When you send an email, your email message along with email address and responses are saved for communication purposes. This information is kept confidential and we do not share, sell, or trade your email information with third parties except as otherwise stated in the Privacy Policy.
We comply with the CAN-SPAM Act of 2003 and do not spam or send misleading information. Should you wish to no longer receive communication from us, you have the option of unsubscribing by clicking "unsubscribe" in the bottom of the email we send to you, or by contacting us.